When iTunes on your computer doesn't recognize your connected device, you might see an unknown error or a '0xE' error. If you do, follow these steps and try to connect your device again after each step:
- Make sure that your iOS device is unlocked and on the Home screen.
- Make sure that you have the latest version of iTunes that works with your computer.
- Check that you have the latest software on your Mac or Windows PC.
- Make sure that your device is turned on.
- If you see a Trust this Computer alert, unlock your device and tap Trust.
- Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
- Restart your computer and iPhone, iPad, or iPod.
- Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.
For more help, follow the steps below for your Mac or Windows PC.
* Learn how to connect iPad Pro (11-inch) or iPad Pro 12.9-inch (3rd generation) to your computer.
Apple Mobile Device Ethernet drivers were collected from official websites of manufacturers and other trusted sources. Official driver packages will help you to restore your Apple Mobile Device Ethernet (network). Download latest drivers for Apple Mobile Device Ethernet on Windows.
If you use a Mac
- Connect your iOS device and make sure that it's unlocked and on the Home screen.
- On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.
- From the list on the left, select USB.
- If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. Then uninstall third-party security software. If you don't see your device or still need help, contact Apple Support.
If you use a Windows PC
The steps differ depending on if you downloaded iTunes from the Microsoft Store or from Apple.
If you downloaded iTunes from the Microsoft Store
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Click and hold (or right-click) the Start button, then choose Device Manager.
- Locate and expand the Portable Devices section.
- Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.
- Select 'Search automatically for updated driver software.'
- After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.
- Open iTunes.
If you downloaded iTunes from Apple
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter:
%ProgramFiles%Common FilesAppleMobile Device SupportDrivers
- Click OK.
- Right-click on the
usbaapl64.inf
orusbaapl.inf
file and choose Install.
You might see other files that start withusbaapl64
orusbaapl
. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file. - Disconnect your device from your computer, then restart your computer.
- Reconnect your device and open iTunes.
If your device still isn't recognized
![Apple Mobile Device Ethernet Windows Apple Mobile Device Ethernet Windows](/uploads/1/2/4/8/124800573/111567234.jpg)
Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter
devmgmt.msc
, then click OK. Device Manager should open. - Locate and expand the Universal Serial Bus controllers section.
- Look for the Apple Mobile Device USB driver.
If you don't see the Apple Mobile Device USB Driver or you see Unknown Device:
- Connect your device to your computer with a different USB cable.
- Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.
Apple Mobile Device Ethernet Driver
If you see the Apple Mobile Device USB driver with an error symbol:
If you see , , or next to the Apple Mobile Device USB driver, follow these steps:
- Restart the Apple Mobile Device Service.
- Check for and resolve issues with third-party security software, then restart your computer.
- Try to install the
usbaapl64.inf
orusbaapl.inf
file again.
Active9 months ago
I have a Windows PC that doesn't have iTunes installed, because I don't want it. But I still want to be able to use other software to transfer data from my iPad, which means I need the drivers for it.
Apparently, they only install with iTunes, but is it possible to install them standalone, with no other software needed?
kirb
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1 Answer
I found this tip from DiskAid website:
You need to manually install the required driver, the 'Apple Mobile Device Support' or AMDS.
Usb20 camera software. This package installs the USB 2.0 PC Camera Driver for Windows 7 (32-bit and 64-bit), Vista (32-bit and 64-bit) and XP on ThinkCentre M70z and M90z systems. Home Support Downloads for Windows Device Drivers Device Driver for USB Cameras August 22, 2019 2.9.8 Device driver for all The Imaging Source USB cameras except the 33U, 37U, 38U and AFU420 series.
- Download the iTunes installation package from the official Apple Website.
- You need a program that can open a CAB file and extract contents from it. 7-zip or WinRar can do it.
- Inspect the content of the iTunes installer
iTunes64Setup.exe
(that you downloaded in step 1) with 7-zip (right click, 7-zip, Open archive). 7-zip will show the files inside that installer file. - Extract
AppleApplicationSupport.msi
andAppleMobileDeviceSupport64.msi
from the installer file to harddisk. - Run
AppleApplicationSupport.msi
and thenAppleMobileDeviceSupport64.msi
.
After AppleMobileDeviceSupport64 is installed, windows should be able to detect the iDevice.
Endy Tjahjono![Mobile Mobile](/uploads/1/2/4/8/124800573/528399294.png)
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